Project Delay Policy

Introduction

WGNR (“the Agency”) is committed to delivering high-quality services to its clients. Effective project management is crucial to fulfilling this commitment. This Project Delay Policy outlines both the Agency’s and the client’s responsibilities in the event of project delays, as well as the associated fees. In this document, “the Agency” and “us” or “we” are used interchangeably and all refer to WGNR.

Agency Responsibilities

1. Communication: Clearly outline and communicate the policy regarding suspending, abandoning, and reactivating projects, including payment terms and associated fees.
2. Requirements: Specify the content, assets, and feedback required from the client.
3. Deadlines: Communicate deadlines for the client to provide the necessary content, assets, and feedback.
4. Reminders: Send a reminder email if the client fails to meet their responsibilities within the stipulated time.
5. Status Updates: Notify the client when a project is suspended or abandoned, explaining the reasons for such actions.
6. Project Reactivation: If a client wishes to reactivate a project, communicate the earliest possible reactivation date based on team capacity.

Client Responsibilities

1. Engagement: Make time to attend weekly project meetings and provide the necessary assets, content, and feedback.
2. Timeliness: Adhere to established deadlines for tasks and responsibilities.
3. Communication: Respond to written communications in a timely manner. Failure to do so may result in the project being suspended or abandoned.
4. Meeting Attendance:Be present at scheduled meetings. Repeated failure to attend may result in the project being suspended or abandoned.

Fees and Payments

1. Project Reactivation Fee: Full payment of the project plus ten percent (10%) of the project’s total cost. If the project has already been paid in full, the ten percent (10%) reactivation fee still applies.

Timeline and Consequences

1. Delayed: A project is considered delayed if our request for assets, information, feedback, approvals, or revisions goes unanswered for more than five (5) business days. When a project is delayed, we may remove it from our active project queue and place it at the back of the line. Work will resume when we have received what was asked for and our queue of work allows.
2. Suspended: A project is considered suspended if your response to our request for assets, information, feedback, approvals, or revisions is delayed more than forty-five (45) days without a reasonable cause, as determined by us. When a project is suspended, an invoice for the remaining balance, if any, will be sent and considered due upon receipt.
3. Abandoned: A job is considered abandoned if your response to our request for assets, information, feedback, approvals, or revisions is delayed more than ninety (90) days without a reasonable cause, as determined by us. When a project is abandoned, the full amount due is still owed.
4. Deactivated: A project is considered deactivated if it falls under the “Suspended” or “Abandoned” categories as defined above. Once a project is deactivated, it will require reactivation, as outlined in the “Fees and Payments” and “Project Reactivation” sections, to resume work.

Exceptional Circumstances

The Agency understands that unforeseen circumstances such as natural disasters, public health emergencies, or other extraordinary events may cause unavoidable delays. In such cases, the Agency reserves the right to review and adjust the fees and timelines outlined in this policy on a case-by-case basis.

Contacting us

If you have any questions, concerns, or complaints regarding this Policy, we encourage you to contact us using the details below:

1. Contact Us
2. admin@wgnr.co
3. WGNR, LLC, 37 North Orange Avenue, Suite 222, Orlando, FL 32801 USA

This document was last updated on September 27, 2023