Striking a Balance Employee Monitoring and its Impact on Productivity and Trust.

As the global workforce evolves, businesses are increasingly adopting employee-monitoring software to maintain productivity. However, the growing use of such software may lead to various legal and cultural challenges, as well as a potential disconnect between managers and employees.

The Double-Edged Sword of Employee Monitoring.

Trust, Productivity, and Legal Implications

According to a recent survey by tech firm 1E, 80% of IT managers believed their staff would be comfortable using monitoring software, while only 46% of IT workers felt the same. This discrepancy highlights the need for businesses to carefully consider the implications of employee monitoring (The Business Journals, May 2, 2023).


While productivity is a primary concern for companies, particularly in the era of remote work, it’s essential to remember that employee monitoring can have unintended consequences. J. Greg Coulter, a principal at Jackson Lewis PC, urges businesses to be aware of federal and state laws on employee privacy rights before implementing or expanding employee-monitoring programs. In addition, new privacy laws are expected to emerge in the coming years, necessitating regular reviews of internal policies.


The potential legal gray area isn’t the only concern. Mark Berry, a senior HR specialist at Insperity, warns that employee monitoring can also lead to increased stress levels and decreased trust between employees and management. This erosion of trust could result in a more negative corporate culture, which can negatively impact recruitment and retention. Consequently, employees may seek opportunities with companies that don’t monitor their workers, increasing turnover rates.


Beyond Monitoring.

Fostering Productivity through Trust and Effective Communication.

Instead of relying solely on monitoring software to boost productivity, Berry suggests regular one-on-one meetings between managers and employees to hold them accountable for performance. Prasanth Nair, CEO of corporate productivity firm Double Gemini, echoes this sentiment, emphasizing that monitoring doesn’t motivate employees to do better; it only erodes trust and damages the company culture.


Nair recommends that businesses invest in understanding the barriers to productivity and addressing them through effective project management, communication practices, and employee training. This approach not only builds trust but also addresses the root causes of productivity issues without resorting to invasive monitoring.


In conclusion, while employee-monitoring software may seem like an attractive solution for maintaining productivity, it’s crucial for businesses to strike a balance between monitoring and employee trust. By addressing the root causes of productivity issues and fostering open communication, companies can create a positive work environment that encourages employees to contribute to their full potential.


Originally reported in The Business Journals on May 2, 2023

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